Communication has come a long way and with the smartphone our ways of communicating are changing from talking to texting. “We have seen an increase in questions through our facebook page. Texting lowers the communication barriers, people just want to send a message and get a quick response” says Trisha Celestine of Budget Marine Grenada.

“This social media tool is fast, simple and user friendly, all the customer has to do is download the free app on their respective device and save our number”, Celestine continues. “We have recently launched whatsapp for business and the response is already very positive. The majority of customers contacting us through whatsapp send us photos of the actual item they’re looking for to see whether it is available in the store, others send the item codes that they are looking for and also seek out our prices. When customers send actual photos of items they’re interested in, it is easier to pinpoint the product and provide feedback quickly. If we do not carry the item we can also easily share these images with our suppliers, to inquire for special orders.”

The Whatsapp number is yet another initiative of Budget Marine to continue building on their customer service, something they have even been recognized for with the nomination of the Excellence in Tourism Award in 2016, an industry’s first.  Nicholas George, manager of Budget Marine Grenada places much emphasis on customer service: “We have several initiatives to increase our customer service such as a free shuttle bus going to our store on Saturdays, free wifi in our store and customers can contact us easily through facebook. Adding Whatsapp for business as an easy way to contact us just made sense.”  Budget Marine Grenada will be happy to answer any inquiries sent to their whatsapp number  +1-473-418-3933.